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As part of its initiative towards global presence in software and IT enabled services vertical, Universal Cyber Infoway (P) Ltd set up their international contact center KallDesk in 2002.

Universal Cyber Infoway (P) Ltd is a software and IT services company catering to clients globally, having it’s Development Center in India.

Here, you will find services of international standards for all your outsourcing needs. From large corporates to the smallest businesses, UCIL can help you meet your strategic aims through the innovative use of state-of-the-art technology.

We provide round the clock services and support to our clients and ensure that you reach your customer
anywhere and everywhere, anytime and everytime.

Services include:

  • Telemarketing
  • Customer Care
  • Help Desk
  • Database Management
  • Toll Free numbers
  • Email Management
  • Answering services
  • Appointments
  • Automated response
  • Data scrubbing

Our commitment to quality is affirmed by our successful achievement of ISO 9001 : 2000 certification.

We have built our business around quality management concepts, incorporating rigorous processes and robust project management controls and techniques that ensure the delivery of the highest quality results to our clients.

We continuously evaluate our work to seek improvements in productivity and enhanced quality levels, using a variety of quality metrics and parameters, ensuring ongoing process improvement for the benefit of our client.
WHAT OUR CLIENTS SAY

“...highly impressed with your state of art infrastructure, expeditious organization, and quality of your employees. Identifying the right talent, rigorous training, and your personal day to day supererogatory indulgence in every aspect of the business - I found are the key attributes to your flawless and top quality campaign. In a very complex telecom environment where we have to strictly adhere to FCC rules and regulations, you have set yourself apart from other Indian call centers to make us proud...”

- Director - Sales, US-based Telecom company

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